{"id":17665,"date":"2020-09-11T00:30:57","date_gmt":"2020-09-10T15:30:57","guid":{"rendered":"https:\/\/www.geekly.co.jp\/column\/?p=17665"},"modified":"2023-04-21T17:58:23","modified_gmt":"2023-04-21T08:58:23","slug":"cxm","status":"publish","type":"post","link":"https:\/\/www.geekly.co.jp\/column\/cat-position\/cxm\/","title":{"rendered":"CXM\u3068\u306f\uff1f\u610f\u5473\u3084\u6d3b\u7528\u4e8b\u4f8b\u3092\u89e3\u8aac\uff01\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u306f\u3069\u3046\u5909\u308f\u308b\uff1f\u8ee2\u8077\u5148\u3067\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f5c\u308a\u306e\u8981\u306b\u306a\u308d\u3046"},"content":{"rendered":"<h2>CXM\u306e\u610f\u5473\u3068\u306f\uff1f<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-20739 size-full\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/53e0dc454e50ab14f6da8c7dda79367a1c37d7e75b4c704f752f7cd39f44cd5f_1280-e1682065446949.jpg\" alt=\"\u8f9e\u66f8\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/53e0dc454e50ab14f6da8c7dda79367a1c37d7e75b4c704f752f7cd39f44cd5f_1280-e1682065446949.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/53e0dc454e50ab14f6da8c7dda79367a1c37d7e75b4c704f752f7cd39f44cd5f_1280-e1682065446949-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/53e0dc454e50ab14f6da8c7dda79367a1c37d7e75b4c704f752f7cd39f44cd5f_1280-e1682065446949-768x432.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/53e0dc454e50ab14f6da8c7dda79367a1c37d7e75b4c704f752f7cd39f44cd5f_1280-e1682065446949-660x371.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u307e\u305aCXM\u3068\u306f\u4f55\u304b\u3068\u601d\u3046\u65b9\u3082\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>CXM\u3068\u306f\u300cCustomer Experience Management\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u300d\u3092\u7701\u7565\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u300c\u9867\u5ba2\u4f53\u9a13\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u300d\u3068\u8a33\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u5404\u4f01\u696d\u304c\u53d6\u308a\u5165\u308c\u3066\u3044\u308b\u624b\u6cd5\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u898b\u51fa\u3057\u305f\u5024\u6bb5\u306a\u3069\u306e\u4fa1\u5024\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u969b\u306e\u3084\u308a\u53d6\u308a\u306b\u4f34\u3063\u305f\u6e80\u8db3\u5ea6\u306a\u3069\u306e\u4fa1\u5024\u3092\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u9867\u5ba2\u304c\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u306a\u308a\u3001<strong>\u9577\u671f\u7684\u306b\u53ce\u76ca\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3059\u308b\u306e\u304cCXM<\/strong>\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>CS\u3084CRM\u3068\u306e\u9055\u3044<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-69252 aligncenter\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2019\/11\/puzzle-g5c0642497_1280-e1660119736151.jpg\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2019\/11\/puzzle-g5c0642497_1280-e1660119736151.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2019\/11\/puzzle-g5c0642497_1280-e1660119736151-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2019\/11\/puzzle-g5c0642497_1280-e1660119736151-660x371.jpg 660w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2019\/11\/puzzle-g5c0642497_1280-e1660119736151-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>CXM\u4ee5\u5916\u306b\u3082\u53ce\u76ca\u3092\u5411\u4e0a\u3055\u305b\u305f\u308a\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3059\u308b\u624b\u6cd5\u306f\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e2d\u3067\u3082<strong>CS\u3084CRM\u306b\u95a2\u3057\u3066\u306f\u6b63\u793e\u54e1\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30a2\u30eb\u30d0\u30a4\u30c8\u3067\u3082\u610f\u8b58\u3092\u3057\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>CXM\u3068\u5177\u4f53\u7684\u306b\u4f55\u304c\u9055\u3046\u306e\u304b\u3092\u77e5\u308a\u3001\u3057\u3063\u304b\u308a\u3068\u4f7f\u3044\u5206\u3051\u304c\u51fa\u6765\u308c\u3070\u3088\u308a\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>CS\u3068\u306f<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u300cCustomer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\u300d\u3092\u7701\u7565\u3057\u305f\u8a00\u8449\u304cCS\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u610f\u5473\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u306e\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u306e\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306a\u6570\u5024\u3092\u5272\u308a\u51fa\u3059\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5206\u304b\u308a\u3001\u305d\u308c\u306b\u5bfe\u3057\u3066\u4f01\u696d\u304c\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u3088\u3046\u306a\u624b\u6cd5\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>CS\u306e\u8abf\u67fb\u3067\u306f\u5b9f\u969b\u306b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f53\u611f\u3057\u305f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306f\u3082\u3061\u308d\u3093\u3001\u305d\u306e\u9867\u5ba2\u304c\u5225\u306e\u9867\u5ba2\u3078\u3068\u7d39\u4ecb\u3057\u305f\u3044\u304b\u3082\u805e\u3044\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u4ed6\u4eba\u3092\u5dfb\u304d\u8fbc\u3080\u3053\u3068\u306b\u306a\u308b\u9867\u5ba2\u306f\u3088\u308a\u614e\u91cd\u306b\u8abf\u67fb\u306b\u56de\u7b54\u3059\u308b<\/strong>\u305f\u3081\u3001\u66f4\u306b\u52b9\u679c\u7684\u306a\u8abf\u67fb\u7d50\u679c\u3092\u3082\u305f\u3089\u305b\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>CXM\u3092\u53d6\u308a\u5165\u308c\u308b\u5834\u5408\u306f\u3001CS\u3092\u610f\u8b58\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>CRM\u3068\u306f<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>CRM\u3068\u306f\u3001\u300cCustomer Relationship Management\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u300d\u3092\u7701\u7565\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306a\u3069\u3068\u8a33\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CRM\u3067\u306f\u9867\u5ba2\u306e\u60c5\u5831\u3092\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u304c\u3069\u3093\u306a\u76f8\u624b\u3067\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3084\u308a\u53d6\u308a\u306f\u30b9\u30e0\u30fc\u30ba\u3067\u3059\u3057\u3001\u9867\u5ba2\u306e\u3053\u3068\u3092\u7b2c\u4e00\u306b\u8003\u3048\u3089\u308c\u308b\u306e\u3067\u9577\u671f\u7684\u306b\u7d20\u6674\u3089\u3057\u3044\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u51fa\u6765\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001CRM\u3060\u3051\u3067\u306f\u9867\u5ba2\u306e\u30ea\u30a2\u30eb\u306a\u611f\u60f3\u306a\u3069\u304c\u3059\u3050\u306b\u53cd\u6620\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3053\u3067<strong>CXM\u3068\u4f75\u7528\u3059\u308c\u3070\u9867\u5ba2\u306e\u60c5\u5831\u3092\u3057\u3063\u304b\u308a\u3068\u5f97\u305f\u3046\u3048\u3067\u3001\u3044\u3064\u3067\u3082\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b<\/strong>\u4ed5\u7d44\u307f\u3068\u306a\u308b\u308f\u3051\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>CXM\u3092\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19969 size-full\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/5ee4dc4b4857b108f5d08460962933771d36dced4e507749752c7dd1924ac7_1280-e1682065895587.jpg\" alt=\"\u30d1\u30bd\u30b3\u30f3\" width=\"800\" height=\"449\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/5ee4dc4b4857b108f5d08460962933771d36dced4e507749752c7dd1924ac7_1280-e1682065895587.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/5ee4dc4b4857b108f5d08460962933771d36dced4e507749752c7dd1924ac7_1280-e1682065895587-300x168.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/5ee4dc4b4857b108f5d08460962933771d36dced4e507749752c7dd1924ac7_1280-e1682065895587-768x431.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/09\/5ee4dc4b4857b108f5d08460962933771d36dced4e507749752c7dd1924ac7_1280-e1682065895587-660x370.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u5927\u304d\u306a\u751f\u7523\u6027\u3084\u5229\u76ca\u3092\u7523\u3080CXM\u3067\u3059\u304c\u3001\u305f\u3060\u53d6\u308a\u5165\u308c\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u3057\u3063\u304b\u308a\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>CXM\u3067\u306f\u3001\u30b4\u30fc\u30eb\u5730\u70b9\u3084\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u975e\u5e38\u306b\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>CXM\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u77e5\u308a\u3001\u305d\u306e\u4e2d\u3067\u3082<strong>\u7279\u306b\u76ee\u6307\u3057\u305f\u3044\u3082\u306e\u3092\u9078\u3079\u3070\u3084\u308b\u3079\u304d\u30bf\u30b9\u30af\u3092\u3088\u308a\u7d30\u304b\u304f\u8a2d\u5b9a\u3067\u304d\u307e\u3059<\/strong>\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u9867\u5ba2\u304c\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u304f\u308c\u308b<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>CXM\u3092\u53d6\u308a\u5165\u308c\u3001\u5404\u9867\u5ba2\u3054\u3068\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u308c\u3070\u305d\u306e\u9867\u5ba2\u306f\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u4f3c\u901a\u3063\u305f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3060\u3068\u3057\u3066\u3082\u3001\u305d\u3053\u3067\u5f97\u3089\u308c\u308b\u6e80\u8db3\u5ea6\u3084\u4fa1\u5024\u304b\u3089\u5229\u7528\u3059\u308b\u4f01\u696d\u3092\u9078\u3076\u306f\u305a\u3067\u3059\u3002<\/p>\n<p>\u305b\u3063\u304b\u304f\u52dd\u3061\u53d6\u3063\u305f\u9867\u5ba2\u3092\u9003\u304c\u3055\u305a\u306b<strong>\u6839\u5f37\u3044\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u3059\u308c\u3070\u9577\u671f\u7684\u306a\u53ce\u76ca\u5316\u3068\u306a\u308a\u307e\u3059<\/strong>\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3067\u304d\u308b<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u6700\u8fd1\u3067\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4e0a\u306e\u60c5\u5831\u767a\u4fe1\u30c4\u30fc\u30eb\u306e\u304a\u9670\u3067\u6ca2\u5c71\u306e\u65b9\u306b\u4f01\u696d\u306e\u53e3\u30b3\u30df\u3084\u8a55\u4fa1\u304c\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067CXM\u3092\u53d6\u308a\u5165\u308c\u305f\u4f01\u696d\u3067\u3042\u308c\u3070\u3001\u6ca2\u5c71\u306e\u65b9\u306b\u4f01\u696d\u306e\u826f\u3044\u8a55\u5224\u3092\u76ee\u306b\u3057\u3066\u3082\u3089\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u305d\u3046\u3044\u3063\u305f\u60c5\u5831\u3092\u5143\u306b\u4f01\u696d\u3092\u9078\u3076\u306e\u306f\u73cd\u3057\u304f\u306a\u304f\u3001\u305d\u3053\u3067<strong>\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3067\u304d\u308b\u30c1\u30e3\u30f3\u30b9\u306b\u7e4b\u304c\u308b<\/strong>\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>CXM\u306e\u6d3b\u7528\u4e8b\u4f8b<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-41214 aligncenter\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/11\/57e2d2454d55a514f6da8c7dda79367a1c37d7e75b4c704f75297fd0974dc15b_1280-e1667890621968.jpg\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/11\/57e2d2454d55a514f6da8c7dda79367a1c37d7e75b4c704f75297fd0974dc15b_1280-e1667890621968.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/11\/57e2d2454d55a514f6da8c7dda79367a1c37d7e75b4c704f75297fd0974dc15b_1280-e1667890621968-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/11\/57e2d2454d55a514f6da8c7dda79367a1c37d7e75b4c704f75297fd0974dc15b_1280-e1667890621968-768x432.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/11\/57e2d2454d55a514f6da8c7dda79367a1c37d7e75b4c704f75297fd0974dc15b_1280-e1667890621968-660x371.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>CXM\u3092\u5b9f\u969b\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u6d3b\u7528\u4e8b\u4f8b\u3092\u898b\u308c\u3070CXM\u306e\u4f7f\u3044\u65b9\u304c\u7c21\u5358\u306b\u7406\u89e3\u3067\u304d\u3001\u3044\u3056\u4f01\u696d\u3067\u884c\u3046\u306b\u3042\u305f\u3063\u3066\u5206\u304b\u308a\u3084\u3059\u304f\u306a\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n<p><strong>CXM\u3092\u6d3b\u7528\u3059\u308b\u5834\u9762\u306f\u4f01\u696d\u306b\u3088\u3063\u3066\u69d8\u3005\u3067\u3042\u308a\u3001\u696d\u7a2e\u306b\u3088\u3063\u3066\u5909\u308f\u308a\u307e\u3059<\/strong>\u304c\u3001\u4ee5\u4e0b\u306e\u6d3b\u7528\u4e8b\u4f8b\u3067\u3042\u308c\u3070\u7c21\u5358\u306b\u7f6e\u304d\u63db\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u6328\u62f6\u3092\u5206\u3051\u308b<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u65b0\u898f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u3001\u4ed6\u4f01\u696d\u304b\u3089\u9078\u3093\u3067\u304f\u308c\u305f\u3053\u3068\u3078\u611f\u8b1d\u306e\u6c17\u6301\u3061\u3092\u8ff0\u3079\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u5927\u5207\u306a\u3053\u3068\u3067\u3059\u304c\u3001\u305d\u306e\u554f\u7b54\u3092\u6bce\u56de\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u3068\u9867\u5ba2\u306f\u75b2\u308c\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u3053\u3067\u30ea\u30d4\u30fc\u30c8\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u300c\u6bce\u5ea6\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u300d\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u306b\u5909\u3048\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001<strong>\u3057\u3063\u304b\u308a\u65b0\u898f\u9867\u5ba2\u3068\u30ea\u30d4\u30fc\u30bf\u30fc\u3067\u533a\u5225<\/strong>\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u9762\u5012\u306a\u624b\u9593\u3092\u7701\u304f<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u75c5\u9662\u3067\u521d\u8a3a\u306e\u65b9\u306e\u30ab\u30eb\u30c6\u3092\u4f5c\u308a\u3001\u6b21\u56de\u304b\u3089\u30b1\u30fc\u30b9\u6bce\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u8a3a\u5bdf\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u9867\u5ba2\u306e\u60c5\u5831\u3092\u3057\u3063\u304b\u308a\u7ba1\u7406\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u3068\u306e\u65b0\u898f\u3067\u3084\u308a\u53d6\u308a\u3092\u884c\u3046\u969b\u306b\u8a73\u7d30\u60c5\u5831\u3092\u8a18\u9332\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u3092\u3057\u3066\u304f\u308c\u305f\u969b\u306f\u305d\u306e\u60c5\u5831\u3092\u5143\u306b<strong>\u6700\u521d\u306e\u9762\u5012\u306a\u624b\u9806\u3092\u30b9\u30ad\u30c3\u30d7\u3057\u307e\u3059<\/strong>\u3002<\/p>\n<p>\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u4f55\u3092\u6b32\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u6700\u521d\u306b\u77e5\u308a\u3001\u305d\u308c\u306b\u4f34\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u5f8c\u3001\u6b21\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u524d\u56de\u306e\u3084\u308a\u53d6\u308a\u3092\u5143\u306b\u304a\u3059\u3059\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u7d39\u4ecb\u3059\u308b\u3068\u826f\u3044\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u8a55\u4fa1\u306b\u57fa\u3065\u304d\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u3048\u308b<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u67d0\u79fb\u52d5\u4f53\u901a\u4fe1\u4e8b\u696d\u8005\u3067\u306f\u30b5\u30fc\u30d3\u30b9\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u8a55\u4fa1\u306b\u3066\u5f85\u3061\u6642\u9593\u304c\u591a\u3044\u3053\u3068\u3092\u6307\u6458\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u305d\u3053\u3067\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u4e8b\u524d\u4e88\u7d04\u3092\u53ef\u80fd\u3068\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u7f6e\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3067\u3059\u304c\u3001\u4e8b\u524d\u4e88\u7d04\u3092\u3057\u305f\u3068\u3057\u3066\u3082\u7d50\u5c40\u5e97\u8217\u306b\u3066\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u5834\u5408\u3082\u3042\u308b\u305f\u3081\u3001\u305d\u306e\u969b\u306f\u98f2\u307f\u7269\u306e\u63d0\u4f9b\u306a\u3069\u3067\u81e8\u6a5f\u5fdc\u5909\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u3046\u3044\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5927\u304d\u304f\u5411\u4e0a\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u5b9f\u969b\u306b\u884c\u3063\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u306e<strong>\u8a55\u4fa1\u306f\u3057\u3063\u304b\u308a\u3068\u78ba\u8a8d\u3059\u308b<\/strong>\u3053\u3068\u304c\u91cd\u8981\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><u>\u9867\u5ba2\u8abf\u67fb\u306b\u57fa\u3065\u3044\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/u><\/h3>\n<p>&nbsp;<\/p>\n<p>\u6700\u8fd1\u3067\u306f\u307b\u3068\u3093\u3069\u306e\u4eba\u304c\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3092\u6240\u6301\u3057\u3066\u3044\u308b\u306a\u3069\u3067\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u6ca2\u5c71\u306e\u4f01\u696d\u304c\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4e0a\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u53ef\u80fd\u3068\u3057\u3066\u304a\u308a\u3001\u30a2\u30ca\u30ed\u30b0\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u9762\u5012\u304f\u3055\u3044\u3068\u611f\u3058\u308b\u9867\u5ba2\u3082\u3044\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u5bfe\u9762\u3067\u76f4\u63a5\u306e\u3084\u308a\u53d6\u308a\u3057\u304b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u4f01\u696d\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u30b7\u30b9\u30c6\u30e0\u5316\u3092\u8a08\u753b\u3059\u308b\u3068\u3044\u3063\u305fCXM\u306e\u624b\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u3068\u3057\u3066\u306f\u304b\u306a\u308a\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u304c\u3001<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8003\u3048\u305f\u7d50\u679c\u3001\u53ce\u76ca\u5316\u306b\u7e4b\u304c\u308b<\/strong>\u3068\u3044\u3046\u30b1\u30fc\u30b9\u3082\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u306e\u5909\u5316<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17698 size-full\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/shaking-hands-3096229_1280-e1661837329315.jpg\" alt=\"\u63e1\u624b\" width=\"800\" height=\"449\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/shaking-hands-3096229_1280-e1661837329315.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/shaking-hands-3096229_1280-e1661837329315-300x168.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/shaking-hands-3096229_1280-e1661837329315-768x431.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/shaking-hands-3096229_1280-e1661837329315-660x370.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>CXM\u3067\u306f\u306a\u304f\u3001CS\u3084CRM\u3060\u3051\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u305f\u5834\u5408\u3060\u3068\u53ce\u76ca\u6027\u3084\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u306f\u671b\u3081\u307e\u305b\u3093\u3002<\/p>\n<p>CS\u3067\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306f\u4e0a\u3052\u3089\u308c\u305f\u3068\u3057\u3066\u3082\u3057\u3063\u304b\u308a\u3057\u305f\u53ce\u76ca\u6027\u306f\u306a\u3044\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001CRM\u3067\u306f\u9867\u5ba2\u306e\u60c5\u5831\u3092\u3057\u3063\u304b\u308a\u3068\u7ba1\u7406\u3057\u30b9\u30e0\u30fc\u30ba\u306a\u3084\u308a\u53d6\u308a\u304c\u884c\u3048\u305f\u3068\u3057\u3066\u3082\u6e80\u8db3\u5ea6\u306f\u4e0a\u304c\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3053\u3067CXM\u3092\u53d6\u308a\u5165\u308c\u308b\u4eca\u3001\u53ce\u76ca\u6027\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3069\u3061\u3089\u3082\u5411\u4e0a\u53ef\u80fd\u3067\u3042\u308a\u9577\u671f\u7684\u306b\u53ce\u76ca\u306e\u3042\u308b\u95a2\u4fc2\u3078\u3068\u6301\u3061\u8fbc\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u4f01\u696d\u306f\u78ba\u5b9f\u6027\u306e\u3042\u308b\u53ce\u76ca\u306e\u76ee\u9014\u304c\u7acb\u3061\u307e\u3059\u3057\u3001\u9867\u5ba2\u3082\u6ca2\u5c71\u3042\u308b\u4f01\u696d\u304b\u3089\u30b9\u30e0\u30fc\u30ba\u306b\u81ea\u5206\u3068\u30de\u30c3\u30c1\u3057\u305f\u4f01\u696d\u3092\u9078\u3076\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002<\/p>\n<p><strong>\u304a\u4e92\u3044\u306b\u9700\u8981\u3068\u4f9b\u7d66\u304c\u65e9\u304f\u30de\u30c3\u30c1\u3059\u308b<\/strong>\u3088\u3046\u306b\u306a\u308a\u3001\u751f\u7523\u6027\u306e\u30a2\u30c3\u30d7\u3084\u30b3\u30b9\u30c8\u3092\u6291\u3048\u308b\u3053\u3068\u304c\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>\u8ee2\u8077\u6d3b\u52d5\u306b\u3082\u6709\u5229\u306aCXM<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-47378 aligncenter\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/12\/52e0d443435bad14f6da8c7dda79367a1c37d7e75b4c704f752779d39744c25a_1280-e1660809338321.jpg\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/12\/52e0d443435bad14f6da8c7dda79367a1c37d7e75b4c704f752779d39744c25a_1280-e1660809338321.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/12\/52e0d443435bad14f6da8c7dda79367a1c37d7e75b4c704f752779d39744c25a_1280-e1660809338321-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/12\/52e0d443435bad14f6da8c7dda79367a1c37d7e75b4c704f752779d39744c25a_1280-e1660809338321-768x432.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/12\/52e0d443435bad14f6da8c7dda79367a1c37d7e75b4c704f752779d39744c25a_1280-e1660809338321-660x371.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" 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class=\"entry_btn_group career\">\n<p class=\"microcopy\">\\ IT\u8ee2\u8077\u306e\u30d7\u30ed\u304c\u30ad\u30e3\u30ea\u30a2\u3082\u30b5\u30dd\u30fc\u30c8\uff01 \/<\/p>\n<p class=\"entry_link\"><a href=\"\/entry\/?route=media_button5\">\u7121\u6599\u76f8\u8ac7\u3057\u3066\u307f\u308b<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>CXM\u3092\u9054\u6210\u3059\u308b\u65b9\u6cd5<\/h2>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17700 size-full\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/puzzle-693870_1280-e1682066954348.jpg\" alt=\"\u30d1\u30ba\u30eb\u30d4\u30fc\u30b9\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/puzzle-693870_1280-e1682066954348.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/puzzle-693870_1280-e1682066954348-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/puzzle-693870_1280-e1682066954348-768x432.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2020\/08\/puzzle-693870_1280-e1682066954348-660x371.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" 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loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50516 aligncenter\" src=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2021\/01\/55e1dd474d5ba414f6da8c7dda79367a1c37d7e75b4c704f742f7bd2914cc05e_1280-e1661149734381.jpg\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2021\/01\/55e1dd474d5ba414f6da8c7dda79367a1c37d7e75b4c704f742f7bd2914cc05e_1280-e1661149734381.jpg 800w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2021\/01\/55e1dd474d5ba414f6da8c7dda79367a1c37d7e75b4c704f742f7bd2914cc05e_1280-e1661149734381-300x169.jpg 300w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2021\/01\/55e1dd474d5ba414f6da8c7dda79367a1c37d7e75b4c704f742f7bd2914cc05e_1280-e1661149734381-768x432.jpg 768w, https:\/\/www.geekly.co.jp\/column\/wp-content\/uploads\/2021\/01\/55e1dd474d5ba414f6da8c7dda79367a1c37d7e75b4c704f742f7bd2914cc05e_1280-e1661149734381-660x371.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 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